Operational Excellence

Operational efficiency, quality, on time delivery, responsiveness, and asset utilization are all characteristics that can yield improved operational effectiveness. The culture and system must also involve continuous improvement to adapt and respond over time.


The Boulder Group will understand your strategies, objectives, and challenges. Working with you, we will then develop realistic solutions and implement a responsive improvement roadmap.

Since strategy and operational effectiveness have mutual dependency, proper tradeoffs must be recognized and addressed to most effectively execute the strategy for business success. An integrated approach to business process improvement, people, and systems can allow companies to make more timely and effective business decisions. Better responsiveness introduces "nimbleness" and allows capture of additional business and bottom line results. Value is increased exponentially by improving efficiency and capturing opportunities through improved responsiveness.

To completely understand gaps in performance or strategic execution, some key elements need to be reviewed:

  • General flow map of product from raw through finished including supply chain, distribution and customer delivery
  • Total unit flow through with seasonal data
  • Total cycle time from start to customer delivery and all interim cycle times available
  • First Pass Yields metrics at test/inspection points
  • Customer complaint/returns data
  • Cost and Gross Margin per product
  • Labor input
  • Overhead and Material content
  • Inventory levels and turns
  • Customer responsiveness.. lead times, on time delivery and quality

This data will allow a detailed and comprehensive improvement roadmap to be created with the client management team. Through the charter of high leverage process teams, improvement opportunities can be prioritized and the appropriate cross functional resources assigned to the teams to address the opportunity. Proper metrics must also be installed to track progress toward the improvement targets, drive corrective actions, and determine the qualitative and financial results of the initiative. Finally, a detailed implementation schedule is created to track and ensure the most effective result. This cycle will be repeated multiple times as varied operations functions are addressed and further opportunities are implemented.

Improvement opportunities can exist in any operational function, any process including upstream or downstream processes, (for example, the sales process or distribution network), information and communications, cultural paradigms, and technical capability, and training. The Boulder Group assists you in the definition and prioritization of those opportunities which will make the largest positive impact in the minimum time. Methods, skills, processes, metrics, training, and governance are key to an organization's ability to most effectively execute. Our Strategy to Results™ approach captures the highest priority opportunities in an implementation framework which delivers lasting results.